LEGAL
Privacy Policy
Last updated: September 10, 2026
Royal Funnels, a DBA of Loan Brook, Inc. (“we,” “us,” or “our”) provides managed website, lead follow-up, reputation, and marketing technology services for contractors and local service businesses. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.
Information We Collect
We collect information you provide directly to us, including your name, business name, email address, phone number, form information (such as services offered, service areas, and brand details), and any materials you share through our website request form. We may also collect website usage data, such as your IP address, browser type, device information, and pages visited.
How We Use Your Information
We use the information you provide to build and manage your website, configure lead follow-up and review-request features, organize your leads, communicate with you about your service, and provide ongoing support. We may also use contact information to send you important updates about your account or our services.
SMS Consent
Text-message (SMS) consent is collected separately and is optional. Where offered, we provide two separate consent checkboxes: one for non-marketing messages (appointment reminders, service updates, missed-call follow-up, lead-response confirmations, customer-service updates, and review requests) and one for marketing messages (special offers, discounts, and service updates). Neither checkbox is required to submit our website request form, and you may select one, both, or neither. You can opt out of text messages at any time by replying STOP, or contact us to update your preferences.
Cookies, Analytics, and Tracking Technologies
We and our service providers may use cookies, web beacons, and other tracking technologies to operate and improve our website, analyze traffic, measure campaign performance, and remember your preferences. These technologies may collect technical information such as your IP address, browser type, device, and pages visited. You can control or disable cookies through your browser settings; some features of our website may not function properly without them.
Mobile Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We do not sell or rent your personal information. We may share information with trusted service providers who help us deliver our services, such as hosting, email, and text-message providers, under agreements that require them to protect your information. We may also disclose information when required by law or to protect our rights.
Data Retention
We retain your information for as long as your account is active or as needed to provide our services. After your service ends, we retain information for a reasonable period to comply with legal obligations and resolve disputes, then delete or anonymize it.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. You can also opt out of marketing communications at any time using the unsubscribe link in our emails, by replying STOP to any text message, or by contacting us directly.
Security
We take reasonable measures to protect your information using administrative, technical, and physical safeguards. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's Privacy
Our services are intended for businesses and professionals. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page or by sending you a notice. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us at hello@royalfunnels.com.